If members are having problems with their TRB health insurance they need to call UHC customer service @ 1-866-794-3033 or TRB Health Insurance @ 1-959-867-6380. When making a call, we recommend that you keep notes… 1. The name of the person you spoke with  2. The person's office location (TRB or UHC, city, state), 3. The date and approximate time of the call and 4. A summary of the conversation.  If you need further assistance from the TRB escalation team, that record of information about any previous calls is important to help the escalation team better assist in the investigation and resolution of your issue. 

 

 

 

 

 

 

Since there are different tiers and explanations, please read to figure out where you fall in COLA according to your month and year of retirement. Click on learn more below which will bring you to information on the TRB web page.